I. Responsible for the protection of your personal data.
Yucatán Holidays S.A. de C.V. hereinafter referred as “Yucatán Holidays”, with address in Boulevard Kukulcán, km 7.5, Plaza La Hacienda, Local 40, Benito Juárez, C.P. 77500, Cancún Quintana Roo, Mexico, is responsible for the collection and use of the personal data required from the customers, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP).
II. Data collected and use of the information requested from our customers.
The personal data and documents collected from our customers at the resorts, in our Websites or by phone, will be used to send discounts, offers and promotions.
The general data requested in our forms such as: name, phone number, e-mail, date of birth, job, home city, national identity document or passport will be used for the following essential purposes:
Additionally, this information can be used for the following non-essential purposes:
The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to analyze the financial profile of our guests and customers in order to grant them access to promotions and programs based on their economic characteristics. Furthermore additional financial data and information related to the patrimonial assets of the clients may be required in compliance of Mexican Federal Law to prevent money laundering (Ley Federal para la Prevención e Identificación de Operaciones con Recursos de Procedencia Ilícita LFPIORPI).
According to Mexican Privacy Law, is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore in compliance with the law, we will request your express authorization in written at the moment of the data collection
Data Management in the program: SHARE THE EXPERIENCE
Our member rewards program “Share The Experience” allows our guests, members and customers to enjoy benefits and discounts (all-inclusive services, additional nights, tours, car rentals, spa, etc.), when they <share> their travel experiences with their friends and families and let us contact them to offer our services. For this purpose, the members of the “Share The Experience” program provide the contact information of their friends and families (with their prior authorization), in order to have access to these benefits.
The general data requested from the members of this program and their contacts such as: name, phone number, e-mail, country, home city, national identity document or passport and language will be used for the following essential purposes:
Financial personal data collected in the “Share The Experience” program.
The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to analyze the financial profile of our guests and their contacts in order to grant them access to promotions and programs based on their economic characteristics.
Furthermore additional financial data and information related to the patrimonial assets of the clients may be required in compliance of Mexican Federal Law to prevent money laundering (Ley Federal para la Prevención e Identificación de Operaciones con Recursos de Procedencia Ilícita LFPIORPI).
According to Mexican Privacy Law, is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore in compliance with the law, we will request your express authorization in written at the moment of the data collection.
III. Data transfer.
The personal data collected by “Yucatán Holidays” can be transfer to companies that help to provide some of the services requested by our customers. These data transfer is necessary to comply with the contract and therefore express consent is not necessary for these transferences.
Out of these cases and unless one of the provisions stated in article 37 of the LFPDPPP is met, the data provided by our guests, customers or members will not be transferred under any circumstances to third parties.
IV. Use of images.
Events: In order to document and communicate information about the activities and events held throughout the year in the company, as well as news “Yucatán Holidays” can use, print, reproduce and publish the images of our guests, members and customers and their friends or family that attend our activities in print or electronic media, newsletters, publications, photographic memories, in all its forms and expressions, performances, editions, phonograms, video and emissions for the purposes indicated. These images will not be commercially exploited by “Yucatán Holidays”.
Competitions, delivery of gifts or promotions: In order to document and communicate information about the activities, events and contests in which the users subscribed to our social networks or websites, "Yucatán Holidays" can use, print, reproduce and publish the images of the winners of our contests and/or participants of events in all its manifestations, performances, editions, phonograms, videograms and emissions for the purposes indicated. Apart from these cases "Yucatán Holidays" will not disclose or commercially exploit the images.
The information that we collect from our guests, members and customers may be used for advertising, marketing and/or market research, according to the relationship existing between them and "Yucatán Holidays". When "Yucatán Holidays" pretends to use the images for these purposes, the company will request your express authorization in written before its use.
V. Restrictions on the use or disclosure of personal data.
If our customers do not wish to receive communications or advertising by “Yucatán Holidays” at any time they can.
1) Subscribe their data in the "do not call list" (REPEP for its acronym in Spanish), administrated by the Bureau of Consumer Protection (PROFECO). For more information visit http://rpc.profeco.gob.mx/; or,
2) Send an email to the address firstname.lastname@example.org, requesting stop being contacted for these purposes.
VI. Rights of access, rectification, cancellation and opposition, and withdrawal of consent.
As stated in the Federal Personal Data Protection Law, customers may request the access, rectification, cancellation, oppose to the use of their personal data provided to the responsible, or revoke their consent. Their request will be answered by Rufino Corona Neri, our Privacy Officer, through this email address: email@example.com
To exercise these rights of access, rectification, cancellation, opposition, and to revoke the consent, the following procedure must be followed:
VII. Online data management.
This section describes the use of your personal data in the following websites:
When you access any website of “Yucatán Holidays”, we register your Internet address (this address usually is temporary and is assigned by your Internet service provider when you log in), the type of operating system and browser you use. In addition we can trace the pages of the site that you are visiting. The information we collect is used to improve the users experience of our website, the whole process is done without any knowledge of your name or any other information that will allow us to identify you. While visiting any website of “Yucatán Holidays”, unless you decide to identify with us, your navigation is anonymous.
“Yucatán Holidays” does not require that you provide personal data to use any of our websites, unless necessary. Some applications may require you to disclose any personal information, our contact forms may require your email address to register and answer your comments, requests, questions or suggestions, and contact you if necessary. In these forms we will not require your name, financial, patrimonial and/or sensitive data, any disclosure of this information is your responsibility, regardless the above, if you voluntarily provide any of this information “Yucatán Holidays” assures it will be used with strict confidentiality.
A cookie is information that an Internet portal sends to your computer, which is stored on your hard drive. The next time you visit our site, we may use the information stored in the cookie to facilitate the use of ours websites. A cookie does not allow us to know your personal identity unless you explicitly choose to provide it. Most cookies expire after a period of time or can be deleted by you at any time. Also you can configure your browser to notify you when you receive a cookie so you can accept or reject it.
The data and information posted by the users of our social networks, is published on their own account and is subjected to the terms and conditions established by the social network provider. “Yucatán Holidays” will use this information to answer the requests and questions asked by the users and to contact them in case they request so.
The contact data of the users that request information about travel packages, tours and other services will be shared with our Customer Service Center to give them a personalized attention by e-mail or phone. The information provided by those users who decide to participate in our contests will be use to contact them in case they win and their image may be published.
VIII. Complaints regarding the use of your personal data
If you believe that your rights regarding the protection of your personal data have been violated by any conduct, act or omission regarding the attention of your requests or in the use of your personal data, you can submit a complaint with the National Institute for Access to Information and Data Protection (INAI), for more information visit www.inai.org.mx.
IX. More Information - Privacy Office.
If you have any questions regarding the content, interpretation or scope of this Privacy Notice, or need more information regarding the use of your personal data, please contact us through our Privacy Officer Rufino Corona Neri, at the following email address: firstname.lastname@example.org.
This Privacy Notice is effective from January 1° of 2012 and may be modified on a discretionary basis by Yucatán Holidays, in terms of the LFPDPPP and its regulations, any amendment will be communicated by posting the new Privacy Notice in any of our websites listed in the VII section of this Privacy Note.
Last Update: June 1, 2018.
The Gift Code is located on the vacation gift card or e-certificate shown below.