At Cancuncards, we love helping you create unforgettable memories in the Caribbean. Because your well-being is our top priority, we want to share a few simple tips to ensure your purchasing experience is 100% secure and hassle-free.

To stay in direct contact without intermediaries, make sure all messages or promotions you receive come from our authorized addresses.

• Our official email domains are: @sunset.mx, @cancuncards.com, and @mxrru.com.
• Your secure access points: Our official channels and social media: @cancuncardscaribe.

What is included and what is NOT included with Cancuncards?

We want you to have total clarity about your package details right from the start. Keep these key points about how we operate in mind:

• WE DO NOT SELL flights or cruises: We specialize in your lodging experience, so we do not sell airline tickets or cruise trips.
• WE DO NOT INCLUDE park tickets: Access to Grupo Xcaret parks is not included in our packages.
• WE DO NOT OFFER packages for other hotels: Our offers are exclusive to our resort properties; we do not manage packages for hotels such as Kimpton Tres Ríos, Hard Rock, Nickelodeon, or Xcaret.
• WE DO NOT REQUEST official documents: We will never ask for photos or copies of your ID/driver's license, passport, or signed liability waivers via chat or unofficial channels.
• WE DO NOT ACCEPT payments via wire transfer, PayPal, Western Union, or deposits at Oxxo or other convenience stores.

What should you do if you suspect fraud?

Stop communication: Do not continue the call or respond to messages from the suspicious contact.

Verify the sender: Carefully check the email address and ensure it ends in @sunset.mx, @cancuncards.com, or @mxrru.com.

Report directly to us: Contact our official customer service phone lines or verified social media accounts immediately to validate any offer before making any move.

We want your only concern to be enjoying the sun, the beach, and unforgettable moments with your family! Always remember to validate your reservations and stay informed through our official channels.

Save these tips, and you’ll be more than ready to enjoy your next vacation. If you have any questions about your reservation or want to confirm an offer, our team is always happy to help.