“OCEAN BLUE” CANCUN

Privacy Notice

“Ocean Blue” Cancún S.A. de C.V.hereafter referred to as“Ocean Blue”, located on Boulevard Kukulkan, km 7 MZ 42  LT 13,  Local 25-T.F., Benito Juárez, P.C., 77500, Cancun, Quintana Roo, México,is responsible for the collection and use of the personal data required from the customers, in terms of rules established by the Mexican Federal Law for Data Protection of Private Individuals(Ley Federal de Protección de Datos Personales en Posesión de los Particulares -LFPDPPP), as well in the provisions of the Articles 1, 3 and 5 of the General Data Protection Regulation (EU) 2016/679 (RGPD).

Personal data collected through physical formats, by telephone or by electronic means (online)through our websites, will be used to begin, administer and maintain the services offered to our clients who participate in the programs and promotions offered by the company, under the terms outlined in this section:

The general data collected, such as name, phone number, email, date of birth, job, home city, national identity document or passport will be used for the followingessential purposes:

Additionally, this information can be used for the following non-essential purposes: 

The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to analyze their financial profile of our guests and costumers in order to grant them access to promotions and programs based on their economic characteristics. Furthermore additional information may be required in compliance of Mexican Federal Law to Prevent Money Laundering(Ley Federal para la Prevención e Identificación de Operaciones con Recursos de Procedencia Ilícita LFPIORPI).
According to Mexican Privacy Law, is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore in compliance with the law, we will request your express authorization in written at the moment of the data collection, informing you the legal consequences of their decision to grant it or not. 

The personal data collected by“Ocean Blue”can be transferred to companies that help provide some of the goods and services requested by our customers, which is necessary to comply with the provision of services that are contracted, therefore it will not be necessary to have the express consent of the owner of the data for this transfer in accordance to Article 37, Section VII of the LFPDPPP, as well as the provision contained in Article 49 of the GDPR.

Except for the cases indicated above, and unless one of the assumptions contained in Article 37 of the LFPDPPP and 49 of the GDPR is updated, the data provided by our visitors, partners, guests, vacational members club and referred visitors will not be transferred under any circumstances.

“Ocean Blue”will be able to provide the acquisition of vacactional package through the next trademarks: 

Use of images. 

Moreover, “Ocean Blue” may use , print , reproduce and publish any captured image(s) of partners vacational memebers club, guests, beneficiaries and people referred in print, electronic, media (blogs, private social networks such as Facebook , website) in all its manifestations, its interpretations or executions, its editions, its phonograms or videograms, and in its broadcasts, in order to document journalistically and communicate information related to events that are celebrated, such as delivery of awards and rewards, be the images captured by “Ocean Blue” itself or through external suppliers hired for these activities.. 

When any image of any guest, family member, client, partner or referral is going to be used for advertising purposes, this situation will be notified to the owners, and their express consent will be required in a specific format, to indicate whether they accept the treatment of the images for these purposes.

In accordance with Article 16, Section III of the LFPDPPP and Article 18 of the GDPR, those who wish to limit the use and disclosure of their personal data, or who no longer wish to receive communications regarding the non-essential purposes detailed in this privacy notice, may at any time, send an email to  the address protecciondatos@mxrru.comrequesting stop being contacted for these purposes.

As stated in the LFPDPPP as of January 6, 2012, as well as in Articles 15, 16, 17, 18 of the GDPR, the holders of personal data collected by“Ocean Blue”may request to access, correct, cancel (should this be legally appropriate) and oppose the use of their personal data, as well as to withdraw their consent. To exercise these rights, you must follow this procedure:

This section describes the use of the personal data in the following websites:

www.cancun-escapes.com

www.yucatan-holidays.com

www.cancuncards.com

www.sanddestinations.com

www.enjoyour.travel

www.florida-cards.com

Online Privacy Policy

Our policy regarding the information related to the use of our websites is described below. You should review this Privacy Policy regularly because it may change at any time at our discretion. When you access any“Ocean Blue”websites, we registeryour IP address (which is usually temporary and is assigned by your internet service provider when you log in), as well as the type of operating system and browser you use. In addition, we can trace the pages of the site you are visiting. 

The information we collect is used to improve our website’s user experience, and the whole process takes place without any knowledge of your name or any other information that will allow us to identify you. While visiting any "Ocean Blue" website, your navigation is anonymous unless you decide to identify yourself to us.

“Ocean Blue”does not require that customers provide personal data to use any of the websites, unless it is necessary. Some applications may require that customers disclose any personal information, our contact forms may require your email address to register and answer your comments, requests, questions, or suggestions, and contact you if necessary. On these forms, we will not require name, financial or property data , and/or sensitive data. Any disclosure of this information is your responsibility. Regardless of the above, if they voluntarily provide any of this information,“Ocean Blue”assures it will be used with strict confidentiality.

Cookies

A cookie is information that an internet portal sends to your computer and is stored on its hard drive. The next time you visit our site, we may use the information stored in the cookie to facilitate the use of our websites. A cookie does not allow us to know a user’s personal identity unless you explicitly choose to provide it. Most cookies expire after a period of time or can be deleted by you at any time. Also, you can configure your browser to notify you when you receive a cookie so you can accept or reject it.

Social Networks

The data and information posted by the users of our social media is published on their own account and is subject to the terms and conditions established by the social media provider.“Ocean Blue”will use this information to answer the requests and questions asked by the users and to contact them in case they request it.

The contact data of the users who request information about travel packages, tours and other services will be shared with our Customer Service Center to give them personalized attention by email or by phone. The information provided by those users who decide to participate in our contests will be used to contact them in case they win, and their image may be published.

Data Portability

In Accordance with Article 20 of theGDPR, you have the right to transfer your personal data to another supplier or controller without hindrance from the controller to which the personal data has been provided as long as the legal processing of your data has been carried out by automated means.“Ocean Blue”ensures the strictest confidentiality and security to carry out the data transfer. 

If you believe that your rights regarding the protection of your personal data have been violated by any conduct, act or omission regarding the attention of your requests or in the use of your personal data, you can submit a complaint with the National Institute for Access to Information and Data Protection (INAI). For more information,visitwww.inai.org.mx.

If you have any questions regarding the content, interpretation, or scope of this Privacy Notice, if you need more information regarding the use of your personal data, please contact us through ourPrivacy Officerat the following email address :protecciondatos@mxrru.com.

This Privacy Noticeis effective fromJanuary1stof 2012andmay be modifiedon a discretionary basis by "Ocean Blue"by under the terms of the LFPDPPP and its regulations, any amendment will be communicated by posting the new Privace Notice in any of our websites listed in the VII section of this Privacy Note.

Last Updated: Dec 01,2024